Sales, Installation, Training & Support 905-479-9245 Toll-Free 1-855-307-8766

Home » Our Services

Our Services

Thirty-one years of experience providing dictation solutions. Unmatched service and support Canada-wide. Dictation & Transcription solutions customized to your workflow.

Sales

Call our sales staff if you have any questions.

905-479-9245 or Toll Free:  1-855-307-8766 

Email:  supon@suponvoice.com

(Click Here for SHOP)

Installation

Let our experts help you install your products.
(Click Here For Installation)

Training

Certified Professional Trainers.
Online Remote Training – We log into your computer station.
(Click Here to Schedule Your Training)

Repair Center

Dictation Repair Centre

Online Support

Need Help? Email us for your support key!
We will login to your computer and get you going fast!
(Click Here for Fast Support)

Shipping

Flat Rate Shipping.

Shipping Policy

We ship daily across Canada and USA. Deliveries are shipped through Canada Post and local delivery companies. Expedited shipping insured and tracking available at no extra charge.

Returns & Exchanges

All returned merchandise must be unregistered, in complete original manufacturer’s packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards within 15 days. Otherwise a 15% restocking fee will apply. 


Damaged Returns

Our Shipping Team makes every effort to prevent shipping damages. However, if your package appears damaged, PLEASE DO NOT OPEN IT, please contact supon@suponvoice.com or call 905-479-9245 or 1-855-307-8766 . Who will, in turn, instruct you to the proper procedure

Our Return Policy

If for any reason you are not completely satisfied with your purchases, Supon Voice will gladly give you a full refund or exchange. Simply return the product within 15 days with original packaging and manuals.  The buyer is responsible for the delivery charge if not satisfied with the product and returns the product within 15 days.   We ship through Canada Post and we can provide the exact shipping charge if needed.  A 15% restocking fee will apply if missing any original components or if the equipment suffers any damage.  If we ship the wrong product we pay for shipping both ways.

We also reserve the right to login to your computer to remove software and license before issuing a refund.  We request login to remove license keys for resale.



Shipping Errors

In case of shipping errors: If the item you’ve received in your package is different then the item you ordered, make sure not to open the inside packaging please contact us at supon@suponvoice.com or 905-479-9245 or 1-855-307-8766 and give us your order number.  We will verify and direct you on how to handle this return and replacement.



Defective Items

All items that we sell come with a valid warranty from the manufacture. We offer a replacement policy for any product up to 15 days from the invoice date on your order. Items may be repaired or exchanged at our discretion for the same or manufacturer’s equivalent model only. All returns must be freight prepaid; the replacement will be shipped out freight free to you.



No Returns on

• Blister-packed items once opened.
• Special Order merchandise.
• Printers once ink cartridges are installed.
• All consumables, including but not limited to record able media, film, digital memory, tapes, batteries, paper, chemicals, ink, CD/DVDs, etc.

*We do not return delivery fees.



Warranties

Supon Voice, supports the products it sells, through the manufacturers supplied warranties. The complete warranty is included with the product; warranty covers repair or replacement of defective parts, subject to the conditions set forth.  We are an authorized Nuance, Philips and Olympus Dictation Partner. We will handle all warranties directly.

Lost Dictation

* Supon Voice does not take responsibility for lost dictation or transcription. We provide training and we provide professional support. Please take advantage of our training sessions.

Contact us

Supon Voice

3950-14th Avenue, Suite 102

Markham ON L3R 0A9

Markham Office: 905-479-9245

Toronto Office: 416-258-3981

Canada Toll-Free: 1-855-30-SUPON

Email: supon@suponvoice.com

9am to 5pm Monday to Friday ET

Saturday & Sunday By Appointment

Latest News

About Us

Thirty-one years of experience providing dictation solutions. Unmatched service and support Canada-wide. Dictation, Transcription & Speech Recognition Solutions customized to your workflow.

15 day money-back guarantee: If you're not satisfied with any of our Dictation Products, please return within 15 days in it's original condition for a full money back guarantee.

Our Services (Click Here)

Upcoming Events

April 5th-8th, 2017 General Surgery Conference (Toronto)

May 10th-13th, 2017 Pri-Med Canada (Mississauga)

June 22, 2017 EMR Every Step Conference (Ottawa)

Sept 28th, 2017 EMR - Every Step Conference (Toronto)

Top