Install, Train, Support & Repair 905-479-9245 Toll 1-855-307-8766

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Our Services

Thirty-one years of experience providing dictation solutions. Unmatched service and support Canada-wide. Dictation & Transcription solutions customized to your workflow.


Call our sales staff if you have any questions.

905-479-9245 or Toll Free:  1-855-307-8766 


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Let our experts help you install your products.
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Certified Professional Trainers.
Online Remote Training – We log into your computer station.
(Click Here to Schedule Your Training)

Repair Center

Dictation Repair Centre

Online Support

Need Help? Email us for your support key!
We will login to your computer and get you going fast!
(Click Here for Fast Support)


Flat Rate Shipping.

Shipping Policy

We ship daily across Canada and USA. Deliveries are shipped through Canada Post and local delivery companies. Expedited shipping insured and tracking available at no extra charge.

Returns & Exchanges

All returned merchandise must be unregistered, in complete original manufacturer’s packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards within 15 days. Otherwise a 15% restocking fee will apply. 

Damaged Returns

Our Shipping Team makes every effort to prevent shipping damages. However, if your package appears damaged, PLEASE DO NOT OPEN IT, please contact or call 905-479-9245 or 1-855-307-8766 . Who will, in turn, instruct you to the proper procedure

Our Return Policy

If for any reason you are not completely satisfied with your purchases, Supon Voice will gladly give you a full refund or exchange. Simply return the product within 15 days with original packaging and manuals.  The buyer is responsible for the delivery charge if not satisfied with the product and returns the product within 15 days.   We ship through Canada Post and we can provide the exact shipping charge if needed.  A 15% restocking fee will apply if missing any original components or if the equipment suffers any damage.  If we ship the wrong product we pay for shipping both ways.

We also reserve the right to login to your computer to remove software and license before issuing a refund.  We request login to remove license keys for resale.

Shipping Errors

In case of shipping errors: If the item you’ve received in your package is different then the item you ordered, make sure not to open the inside packaging please contact us at or 905-479-9245 or 1-855-307-8766 and give us your order number.  We will verify and direct you on how to handle this return and replacement.

Defective Items

All items that we sell come with a valid warranty from the manufacture. We offer a replacement policy for any product up to 15 days from the invoice date on your order. Items may be repaired or exchanged at our discretion for the same or manufacturer’s equivalent model only. All returns must be freight prepaid; the replacement will be shipped out freight free to you.

No Returns on

• Blister-packed items once opened.
• Special Order merchandise.
• Printers once ink cartridges are installed.
• All consumables, including but not limited to record able media, film, digital memory, tapes, batteries, paper, chemicals, ink, CD/DVDs, etc.

*We do not return delivery fees.


Supon Voice, supports the products it sells, through the manufacturers supplied warranties. The complete warranty is included with the product; warranty covers repair or replacement of defective parts, subject to the conditions set forth.  We are an authorized Nuance, Philips and Olympus Dictation Partner. We will handle all warranties directly.

Lost Dictation

* Supon Voice does not take responsibility for lost dictation or transcription. We provide training and we provide professional support. Please take advantage of our training sessions.

Contact us

Supon Voice

3950-14th Avenue, Suite 102

Markham ON L3R 0A9

Markham Office: 905-479-9245

Toronto Office: 416-258-3981

Worldwide Toll-Free: 1-855-30-SUPON


9am to 5pm Monday to Friday ET

Saturday & Sunday By Appointment

We provide Installation, Training and Support for all Dictation, Transcription and Speech Recognition Products across Canada.

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About Us

Thirty-one years of experience providing Dictation, Transcription, Speech Recognition and Office Supply Solutions.

Refund Policy: 30 day money-back guarantee: If you're not satisfied with our Dictation Products, please return in it's original condition for a full money back guarantee.

Billing Terms and Conditions: Visa, Mastercard, American Express, Paypal and Cheque Payments.

Delivery: Same Day or Next Day Delivery Available.

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Upcoming Events

February 6th-8th, 2018 Ontario Bar Assocation (Toronto)

May 9th-12th, 2018 Pri-Med Canada (Mississauga)

September 26th, 2018 TLOMA (White Oaks Resort)