Supon 1 Year Online Support – $179 per year

We support our Dictation, Transcription, Speech Recognition & Headset Products.  Unlimited support for 1 Year. Renew each year, for front of the line support.  We login to your computer remotely and get you going as fast as possible.

Support Includes:

Re-creating folders – lost your folders, we will help.

New Profiles – Have new users, we will add new users as you please.

New Settings – Want to change around settings or go over settings, no problem.

Basic Computer Support – We have the expertise to give you basic computer support, if your computer is acting up with any of our software.

Software Error Messages – We work directly with Manufacturers and solve your errors.

Have a License Issue – We can reset your license and check to see if license keys are active for you.

Microphone not working – We can walk you through the steps to see why the microphone isn’t working.

Foot Pedal not connecting – We can try a few tricks that we know to get the pedal working.

Headset not connecting – We will check your headsets to see why they aren’t working.

Lost voice files – Sometimes it’s hiding in a folder, that you don’t know about.

Poor recognition – Over time profiles become corrupt and we can help you fix profiles for optimal recognition.

Licensing – We will manage your license keys, in case you lose the serial numbers.

Software Downloads – We will provide you with free online downloads of all software.  If you lose your software, we will have a backup copy for you.

Free estimates on defective equipment – We repair digital recorders and transcription equipment.  Parts and labor extra.

 

Our support is based on 1 user (Professional/Doctor/Lawyer), 1 Assistant & Computer Support Staff.  For more users please contact us for special pricing.

 

*We do not act as a computer company.  We support our products and require computer support staff who manage your computers at times. Users and support staff can call us directly for unlimited support.

 

*We do not include new installations of the software.  If you want to move your software or buy a new computer, please contact us directly for a quote.

 

$179 per year – Unlimited Support – Purchase when you buy your products. Renew each year for peace of mind support.  If anything goes wrong we have your back. 

 


Support lines:

Online Remote login Support – We login to your computer remotely – www.fastsupport.com – We will provide you with the login key.

Telephone Support – 905-479-9245 or 416-258-3981 or  1-855-30-SUPON

Email Support – supon@suponvoice.com

Our support is for users in Canada.  We support, Philips and Nuance Products.  We do not outsource our support to any third party company.  We support our customers directly.   We login to customer computers with www.fastsupport.com. Which is a secure remote online login tool.

 

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